Elevate your customer experience with WhatsApp
Elevate your business with CloudViewAfrica’s innovative WhatsApp Business API solutions. Empower your team to deliver unparalleled customer support, drive sales, and boost marketing through seamless automation and real-time communication
About us
Providing businesses of all sizes with powerful, easy-to-use communication tools
CloudViewAfrica provides businesses of all sizes with powerful and easy-to-use communication tools that simplify customer interactions and elevate engagement. Whether you’re managing customer support, marketing campaigns, or team collaboration, our solutions are designed to streamline communication, improve efficiency, and help you build meaningful connections with your audience
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Benefits
Unleash the Power of WhatsApp: Benefits That Drive Success
Drive engagement with advanced segmentation, automate effortlessly, and gain insightful analytics to make data-driven decisions
Increased Engagement
Automation
Automate your WhatsApp campaigns, customer follow-ups, and responses to ensure timely communication without lifting a finger.
Analytics and Reporting
Gain deep insights into your campaign performance with our comprehensive analytics dashboard that helps you make data-driven decisions.
How It Works
Effortless WhatsApp Automation in four simple steps.
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1Create your account and import your contacts
Quickly set up your account and import your contact list using simple tools like CSV uploads
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2Design stunning campaigns
Utilize our user-friendly platform to create visually appealing messages
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3Set up automation for campaigns based on customer behavior
Automate your email campaigns by setting triggers based on customer actions
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4Analyze the results and optimize your strategy
Evaluate your campaign performance with easy-to-understand analytics
Features
Shared Team Inbox
- Unified Communication: Streamline team communication and collaboration with a centralized platform for managing customer interactions on WhatsApp.
- Efficient Task Management: Easily assign, track, and respond to messages, ensuring organized and efficient communication.
- Enhanced Customer Experience: Deliver a seamless customer experience by directing inquiries to the right team or agent, reducing response times, and fostering teamwork within your organization.
Features
Broadcast
- Effortless Mass Communication: Easily reach thousands of customers with personalized WhatsApp messages, promotions, and essential notifications.
- Advanced Scheduling and Segmentation: Tailor your messages to the right audience at the right time with a robust broadcast scheduler and contact segmentation.
- Comprehensive Reporting: Track and measure the impact of your broadcasts with detailed reporting functionality, allowing you to fine-tune your strategies for greater success.
Features
Chatbots
- No-Code Automation: Create and deploy chatbots without coding, simplifying automation for your WhatsApp messaging processes.
- Effortless Task Handling: Manage FAQs, handle high WhatsApp chat volumes, and direct customers to the right team with ease, ensuring a seamless customer experience.
- Enhanced Customer Support: Automate tasks, streamline communication, and provide superior customer support, all through our user-friendly chatbot builder.
Pricing
Choose the plan that fits your business
Whether you’re just starting out or you’re looking to maximize your marketing efforts, we have a plan that fits.
Standard
R3 500
/month
- Team Inbox
- Message Broadcasts & Scheduling
- Basic Chatbots
- Keyword Actions
- WhatsApp Catalog
- Global Webhooks & API Access
- Commerce Integrations
- Free Inbound Conversations
- 1 000 Free Chatbot Sessions/ month
- Instagram DM Integration
- Priority Account Management
- WhatsApp Directory and Marketplace Access
To effectively connect, update & significantly boost sales through WhatsApp campaigns
Professional
R4 700
/month
- Everything in Standard +
- Smart Broadcast Retarget based on events
- Carousel Templates to Boost engagement
- Click-To-WhatsApp-Ads (CTWA) Analytics
- WhatsApp Drip Campaigns
- 2 000 Free Chatbot Sessions/ month
- 250 Free AI Responses/ month
- Advanced Chatbots
- Extensive campaign and Team Inbox Analytics
- Detailed team performance report
- 3rd Party Integrations
- Shopify – Sync customer and order information
To provide continuous engagement and personalised experience via WhatsApp campaigns and post-sales
Enterprise
R7 700
/month
- Everything in Professional +
- Round Robin Chat Assignment
- Phone Number Masking for Customer Privacy
- Auto-delete for Org Compliance
- 5 000 Free Chatbot Sessions/ month
- 1 000 Free AI Responses/ month
- Trigger Reminders via Google Sheets
- SMS Fallback with Twilio
- Extensive API and Webhook Access
- Free Custom Domain
- Instagram DM Integration
- Priority Account Management
To manage multiple WhatsApp campaigns, handle high sales volumes and track results consistently
Testimonials
What our users said about us
0 / 5.0 on
Trustpilot
“CloudViewAfrica revolutionized our customer support. With their WhatsApp solution, our response time dropped by 70%, and our customers couldn’t be happier."
John Carter
“The broadcast feature is a game-changer! We’ve reached thousands of customers effortlessly, and our campaign ROI has never been better.”
Maria Lopez
“CloudViewAfrica’s shared team inbox has transformed how we collaborate. Managing inquiries is now smooth and efficient, even with a large team”
David Smith
“With CloudViewAfrica, we streamlined lead nurturing across WhatsApp, Facebook, and Instagram. The integration is seamless, and the results are incredible."
Samantha Bryne
“Their no-code chatbot builder is incredibly user-friendly! We automated FAQs and reduced manual workload by 60%, enhancing customer satisfaction.”
Li Wei Zhang
“The team at CloudViewAfrica is amazing! They provided expert guidance and local support, making setup and scaling a breeze”
Baron Campbell
“We saw a 10x increase in engagement rates after switching to WhatsApp campaigns with CloudViewAfrica. Highly recommend it."
John Carter
“CloudViewAfrica made integrating our CRM with WhatsApp effortless. Our team works smarter, and our customers love the personalized service.”
Maria Lopez
“Flexible plans and no long-term contracts gave us the freedom to scale without commitment. CloudViewAfrica is a trusted partner for any business”